Legal
Refund Policy
Last updated: September 20, 2026
This Refund Policy applies to all paid purchases on VocalPresets.com, operated by Vocal Labs LLC: marketplace presets and bundles, memberships, and credit packs. Completing checkout means you agree to this policy.
1. Marketplace Presets and Bundles
Listen to the audio demos and check DAW and plugin compatibility on the listing before you buy. Completing checkout means you have reviewed that information and agree that the sale is final except as stated below.
We will attempt a replacement delivery first if any of the following technical issues are confirmed. A monetary refund is issued only if re-delivery fails or is not possible. Report the issue within 30 days of purchase.
Corrupted or incomplete ZIP
The ZIP file is corrupted, incomplete, or cannot be opened. This must be a platform or file delivery failure — not an issue with your local software.
Wrong content versus the listing
The delivered files do not match the listing — for example, files for a different DAW entirely, or materially fewer presets than listed.
Duplicate charge
You were charged more than once for the same preset or bundle because of a payment processing error.
Refund Processing
All payments on VocalPresets.com are processed through Stripe. When a refund is approved, it is issued through Stripe back to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer or financial institution. VocalPresets.com does not issue refunds by any other method (for example, store credit, PayPal, or bank transfer). A marketplace refund may also reverse any related affiliate commission from that sale.
Not eligible for a refund
Change of mind
Audio demos and detailed descriptions are provided for every listing. We cannot refund a purchase where the content matches the listing but you no longer want it.
Missing plugins
Required plugins are listed on every preset page. It is your responsibility to confirm you have them before purchasing.
DAW version incompatibility
The required DAW version is displayed on every preset detail page. We cannot issue refunds for purchases made without checking compatibility.
“Doesn't sound like the demo”
Preset results vary depending on your vocal, microphone, and room. Audio demos represent the preset applied to a specific vocal — your results will differ. This is not a defect.
Already successfully downloaded
Once a file has been successfully downloaded, the digital goods have been delivered. We cannot issue a refund for delivered digital goods outside of the technical exceptions above.
2. Dispute Process
If you believe a marketplace purchase qualifies for a refund under Section 1, follow these steps. You cannot issue a refund yourself. Refunds are seller-approved or admin-issued through Stripe.
Go to Downloads
Visit Downloads and locate the purchase in question.
Click “Report a problem”
Open the dispute form from the purchase and describe the issue. Include error messages or other detail that helps the seller evaluate the claim.
Seller review (7 days)
The seller is notified and has 7 days to respond — either by approving a refund or contesting the claim.
Auto-escalation
If the seller does not respond within 7 days, the case auto-escalates to Vocal Labs. If the seller contests, the case is also escalated to Vocal Labs for review.
Vocal Labs review
Vocal Labs then reviews the case and issues a decision. Approved refunds are processed through Stripe to the original payment method.
3. Memberships (Artist / Producer)
Artist and Producer memberships are recurring subscriptions. You may cancel at any time from account settings or the Stripe billing portal. There is no cancellation fee. Access continues until the end of the current paid period.
Subscription minutes reset each billing cycle and do not roll over. Unused subscription minutes are not refunded when you cancel.
If you were charged twice for the same subscription because of a processing error, contact hello@vocalpresets.com. We can refund duplicate subscription charges that are processing errors.
4. Credit Packs
Credit packs are a one-time purchase of minutes. Pack minutes expire as stated at purchase: 90 days for the 50-minute pack and 180 days for the 200-minute pack.
Unused or expired pack minutes are not refundable. The duplicate-charge exception in Section 1 still applies: if you were charged more than once for the same pack because of a payment processing error, contact hello@vocalpresets.com.
5. Chargebacks
We cooperate fully with Stripe's chargeback and dispute resolution process. When a chargeback is filed, we will provide Stripe with all relevant transaction evidence, including purchase records, download logs, and communications.
Filing a chargeback for a purchase that was validly delivered — without first going through our dispute process or contacting support — may result in:
- •Immediate suspension of your account pending investigation.
- •Revocation of access to downloaded presets.
- •Permanent account termination in cases of repeated or fraudulent chargebacks.
If you have a legitimate payment concern, contact us at hello@vocalpresets.com or use the dispute process above before filing a chargeback. We can often resolve issues faster through those channels.
6. Contact
For refund requests, technical issues, or questions about this policy:
VocalPresets.com Support
Email: hello@vocalpresets.com
We respond to all support requests within 2 business days.